Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with MacLaren-Cochrane Publishing. We are committed to delivering your books and products as quickly and accurately as possible.

Order Processing

Orders are typically processed within 2 to 5 business days after payment is received.

Orders placed on weekends or holidays will be processed on the next business day.

Processing times may be longer during periods of high order volume, product launches, holidays, or special promotions.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

Delivery Estimates

Estimated delivery times after shipment:

United States

  • Standard Shipping: 3 to 7 business days
  • Expedited Shipping: 1 to 3 business days

International Orders

  • Delivery times vary by destination and customs processing.
  • Most international orders arrive within 7 to 21 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other factors outside our control.

Subscription Boxes

Subscription Club boxes are typically shipped during the first week of each subscription month.

Subscribers will receive tracking information once their box has shipped.

Preorders

Items available for preorder will include an estimated shipping date on the product page.

If your order contains both preorder and in-stock items, your order may be held until all items are available unless otherwise noted.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and an order is returned to us, additional shipping charges may apply to resend the package.

Lost or Delayed Shipments

If your package appears lost or significantly delayed, please contact us and we will assist in working with the shipping carrier to locate your shipment.

While we will make every effort to help resolve shipping issues, we cannot guarantee carrier performance once a package has been accepted by the carrier.

Damaged Packages

If your package arrives damaged:

  1. Take photos of the package and contents.
  2. Contact us within 14 days of delivery.
  3. Include your order number and photos when contacting us.

We will work to provide a replacement, store credit, or refund when appropriate.

International Duties and Taxes

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

These fees are not included in product or shipping prices unless specifically stated.

Contact Us

For shipping questions, please contact:

MacLaren-Cochrane Publishing
Email: maclarencochranepublishing@gmail.com
Website: www.mcpbooks.org

Thank you for supporting Dyslexic Inclusive publishing. We appreciate your business and look forward to sharing great stories with readers of all ages.